Approaching an agency to hire a helper is a convenient way to find the right helper you need for your family but here are some things to keep in mind.
When the Smith family first came to Singapore, they were apprehensive about the hiring process for a domestic helper. The family finally turned to 121 Personnel for assistance after a friend recommended the agency. Here’s what 121 Personnel advised the Smiths to take into account when working with an agency.
1. A Good Standing
Make sure that the agency is accredited for good business practices by the Consumers Association of Singapore (CASE). You’ll be in better hands if it is, as CASE audits agencies to see if they are honest and fair in their dealings with consumers. Should a dispute arise, CASE can also assist in resolving any issues you may have with the agency. Find a list of accredited agencies on the CASETrust website (www.casetrust.org.sg). Look out for customer testimonials as well, as these are a good indicator of the agency’s service standards. Check into the agency’s track record: Ensure they have zero demerit points, been around for five years or more and at least 55 percent of its helpers have stayed a year with employers.
2. The Right Match
Enquire about the agency’s matching system before you sign up with it. 121 Personnel uses a Match-Point system to first find suitable candidates, based on an extensive questionnaire that details your needs, requirements as well as the kind of character you’re looking for in a future helper. Once a number of suitable candidates are found, you’ll be invited down to conduct the interviews.
3. Be Thorough
Make sure the agency you’re planning to work with gives you a copy of the helper’s employment history so you can see for yourself if she’s a job-hopper or a serious worker. Good agencies will also encourage you to talk to the previous employers of the helper you’re looking to hire. You should then enquire about each candidate’s skill sets, work experience and preferences. Be comprehensive when reviewing written references provided by the candidate’s former employers, as this will give you better insight into the type of person you’re employing.
4. Conduct More Than One Interview
Speak to the helper at your home so she can meet the rest of the family and get an idea of her new working environment. It’s also helpful, as some helpers may change their minds after seeing the type of house or the number of pets you have. Log on to www.121personnel.sg for two free e-books on laws and more tips on hiring a helper.
Brought to you by
Singapore Ministry of Manpower Licensed Agency Lic. No. 01C4854
Accredited by the Consumers Association of Singapore for Good Business Practice – CASETrust Cert No. CT/1352